NHTSA Complaint #11615908 — 2019 FORD F-150

The vehicle was purchased brand new from a Ford dealership in 2019 in Virgina. Later, a service bulletin was released by Ford for a "cold start rattle" and cam phaser failure through the ford pass app and by mail. This service bulletin extended the warranty on the cam phaser parts to cover up to 100% of the cost to fix the vehicle. At that time, due to being a military family we had moved to Florida and never received the service bulletin in the mail. After reviewing the service bulletin for the vehicle on the ford pass app, it was taken to a Ford dealership in Miami to be inspected. The Ford Miami dealership did not think there was a cam phaser issue with the vehicle at that time and refused to fix vehicle. Ultimately, the vehicle was taken back to a Ford dealership in Ohio to have it reinspected for the same issue (The cold start rattle/Cam Phaser). The Ford Dealership assessed the vehicle and stated, it in fact has the known issues with the Cam Phaser failure. The vehicle is under the mileage for the service bulletin. However, Ford is unwilling to fix the vehicle due to exceeding the date of the service bulletin. This issue puts my safety and others on the road at risk, because if the cam phaser is not fixed the motor of the vehicle will fail and could potentially cause serious injury or death. The vehicle is not safe to drive at this time. This problem has been confirmed by a Ford Dealership and the vehicle is currently sitting at the dealership awaiting to be fixed. There are no warning lights on the vehicle for this issue.