NHTSA Complaint #11615813 — 2019 GMC TERRAIN

I bought a car from Boone Chrysler Dodge Jeep Ram dealership in North Carolina on [XXX] and by [XXX] my engine was out before I purchase my car I made sure they serviced my vehicle at a GMC Dealership and there's a warranty on the service of my engine I did not buy the warranty on my car because they couldn't guarantee that the warranty transferred over to West Virginia shop's and that they would cover issues they stated they could deny service cuz it was out of state. So my car went to Moses Cadillac GMC in downtown Charleston on [XXX] they literally just randomly dropped it back off to me two Wednesdays ago. I've been working with GMC to try to purchase a new vehicle and get mine bought back, but it's been a whole process but I'm trying to work with Moses so I can purchase a new vehicle but they won't call me back and i feel like its because they know something is defective. The engine had a Regen done before i purchased it and now all of a sudden the cars engine is Done. Now when this happened the battery got so hot my car started smoking we originally thought it was the starter. Because when it stopped working we were at a Toll booth and pressed the break and the stop start kicked the engine off and it never came back on. Even now if you try to start it the battery gets hot and the starter smokes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)