NHTSA Complaint #11615521 — 2021 HONDA ODYSSEY

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11615521
Vehicle 2021 HONDA ODYSSEY
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

I purchased a 2021 Honda Odyssey with 55,000 miles on it. At 57,000 miles with normal driving conditions, I heard a metal on metal noise on rear passenger side. Upon taking it to the mechanic, both rear springs were rusted & broken - essentially giving my van no rear suspension and making it very dangerous to drive. I had to find a new vehicle for my kids for a month and a half as there is no aftermarket part. Honda would not find the part for me and wanted me to work through the dealership, but I did not have the time as this is family vehicle that I need each day. I had an independent mechanic find a pair of springs from a junkyard & he confirmed that in his 40 years of servicing exclusively Hondas, he's never seen springs fail like this at this mileage. He expected a faulty part. I drove this vehicle multiple times thinking that it was safe & only something loose in the car. At any moment, the suspension could have failed & caused a serious accident. I do have the springs & have attached photos. Component has not been inspected by anyone other than myself & mechanic. No prior warnings or messages noting a problem.

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