NHTSA Complaint #11615435 — 2008 FORD ESCAPE

MY DAUGHTER WAS DRIVE TO COLLEGE AND STOPPED FOR GAS. SHE CALLED ME SAYING THE POWER STEERING ASSIST FAILURE. BUT SHE HAD NOT LOST POWER STEERING. SHE CALLED ME A FEW HOURS LATER SAYING SHE COULD NOT TURN HER STEERING WHEEL TO GET TURNED AROUND TO LEAVE THE SCHOOL. I CAME TO ASSIST HER AND SURE ENOUGH THE STEERING WAS VERY HARD TO TURN, THE POWER STEERING ASSIST WAS BLINK ON THE DASH AND THE ENGINE LIGHT WAS ON. I FINALLY GOT THE CAR TURNED AROUND AND STARTED BACK TO OUR MECHANIAC. SHE FOLLOWED BEHIND. I FOUND THE SLOWER I WOULD GO THE HARDER IT BECAME TO STEER. I DID A SOLID 50-55 MPH ALL THE WAY THERE BUT COULD FEEL THE TIGHTNESS IN THE STEERING WHEEL. WE MADE IT TO THE GARAGE. THE MECHANIC CALLED THE NEXT DAY AND SAID HE COULDN'T GET IT TO START AND WE NEEDED TO TAKE TO A FORD DEALERSHIP TO HAVE THE CAR SCANNED. WE CALLED THE FORD DEALERSHIP, THEY SAID THEY COULDN'T GET TO IT FOR ANOTHER 2-3 WEEKS AND REFERRED US TO A COMPANY IN A 4-5 HOUR AWAY TO GET A USED PART AND COME TO US TO FIX. WE RESEARCHED IF THERE WERE ANY RECALLS AND FOUND 14S05. SINCE WE ARE THE SECOND OWNER OF THE CAR AND NEVER WERE NOTIFIED OF A RECALL OR WERE TOLD ABOUT A CURRENT RECALL AT THE TIME OF PURCHASE, WE STARTED TO SEARCH IF THE RECALL HAD BEEN FIXED BY THE FIRST OWNER (OUT OF POCKET) OR THROUGH THE RECALL. PLEASE ANY INFORMATION AND/OR GUIDANCE WOULD BE APPRECIATED.