NHTSA Complaint #11615413 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced twice. Additionally, the contact stated while driving 65 MPH, the vehicle stalled. The power train warning light was illuminated. The messages "Shift System Fault”, “See Owner’s Manual" and "Take Vehicle to Service Center Immediately" were displayed. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact stated that while shifting to drive(D) or to reverse(R), the gear shifter independently shifted back to park(P). The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure milage was approximately 89,000.