NHTSA Complaint #11615296 — 2013 TOYOTA COROLLA

On Monday, [XXX], I was at the CVS pharmacy drive through when the failure occurred. There was no accident and otherwise no warning before it happened. I attempted to pull out when I noticed the car was drifting and the steering was extremely stiff. I looked down to see that the airbag light and BRAKE light were both on. I coasted into a spot I happened to be aligned with. As I did, I felt the brakes and steering stiffen even more until they were almost 100% seized. (Kind of felt like I was fighting hydraulic fluid.) You guys are welcome to request to inspect the vehicle. I haven't been able to get it inspected, because the Toyota dealership wants me to pay a diagnostic fee to prove the airbag light came on due to the airbag assembly for them to be able to cover the work under the extended warranty for the airbag system. There was no accident. I thankfully didn't have any speed behind me. So, I just barely had enough brakes to stop. This also means that I didn't make an insurance claim or call the police. I did get a tow truck to come out with State Farm roadside assistance, though. The vehicle is at my father's house. We far as how this has affected us, I'm never buying a vehicle with electric steering again. At least with traditional power steering, if there's a failure, you can still steer the vehicle, even if it is difficult. If I had been coming down the winding, 6% grade from Lake Tahoe to Carson when it occurred a few nights ago, I wouldn't have been able to stop or steer; I probably would have went into the ravine. Had we been on the highway or even coming down the hill in Carson from[XXX] when I lost controls, we could both be dead right now. What's worse is I saw a forum where a bunch of people were talking about this happening to them: losing brakes and steering randomly, while actively driving. A few of them were only at 40k miles. In each case, airbags did not deploy. I think the sensor is causing the crashes sporadically. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5