NHTSA Complaint #11707640 — 2013 TOYOTA COROLLA

The paint on my 2013 Toyota Corolla, Super White (040), is peeling extensively down to the primer on the roof, hood, trunk, and door frames and pillar areas. Toyota previously acknowledged this issue as a manufacturing defect affecting 2008–2017 Corollas and issued a Warranty Enhancement Program to address it. My vehicle’s claim for assistance was denied solely due to the program expiration, even though the defect persists. The peeling is widespread, severe, and not consistent with normal wear or environmental exposure. The metal surfaces are exposed, increasing the risk of corrosion. I am submitting this complaint to document the defect and Toyota’s refusal to assist despite prior acknowledgment.