NHTSA Complaint #11615017 — 2014 SUBARU FORESTER

The contact owns a 2014 Subaru Forester. The contact stated while driving at an undisclosed speed, the contact noticed a loud whining sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times since November 2020 for transmission related issues. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under extended warranty or recall. The manufacturer offered to pay a portion of the cost for the repair. The failure mileage was approximately 86,000.