NHTSA Complaint #11614435 — 2014 SUBARU FORESTER

After running 86,000 miles (Plus or minus), we had to bring the car to Livermore Subaru because of the noise o the middle section of the car WITH OUT any warning lights. In turns out, after extensive diagnostics testing, “the noise is coming from the inside of the CVT transmission assembly” with the estimate of $11,784.38 for a new transmission. We requested to extend the transmission warranty as NOTED Service Bulletin Number 16-107-17R dated 06/21/17 and revised on 11/09/17 for our Subaru Forester 2014. Our records show recurring CVT transmission issues, which we have consistently reported: - March 3, 2020: At 58,543 miles, Diablo Subaru noted issues with high RPM and improper shifting. Diagnostic tech notes indicated transmission problems. - November 20, 2020: At 61,023 miles, Diablo Subaru addressed a transmission valve body replacement and identified a fault in the pressure control circuit. - October 5, 2022: At 72,593 miles, Diablo Subaru found transmission fluid seepage . The oil leaks from front timing cover , leading to repairs and reseal costing $2,468.51. - August 22, 2024: At approximately 84,000 miles, Livermore Subaru confirmed the need for a CVT transmission replacement. Given our history of reported issues and diligent maintenance, The initial CVT transmission problems noted on March 3, 2020, should have been addressed under the warranty and extended warranty provisions. We have always adhered to recommended maintenance schedules and promptly addressed any issues. Unfortunately Subaru of America, insisted that because of the age will not extend the warranty for the transmission.