NHTSA Complaint #11614961 — 2019 RAM PROMASTER

Owner of 2019 Promaster 1500 Transmission failed at 24K, Took to Hilltop CDJ in Richmond Ca. Transmission, under warranty, replaced. 6 Months later I took back to them, As when I engaged the transmission to drive or reverse, There was a 2 min hesitation before the trans kicked into gear. It was never in park. Hilltop kept for 1 week, stated they could not replicate. I drove it that way for over a year. 6 months ago my transmission would not stay in gear, and in calling Hilltop was told the newer trans was not under warranty. I was advised by Warner Transmission that my issue might be caused by a clogged trans fluid. I did a trans fluid and filter replacement. I had the truck towed to their Concord Ca dealer, who told me I was under warranty, but because changed the trans fluid and filter, I had void the warranty. The recall calls for Trans Replacement. I spoke to a Recall manager regarding the trans and the issues I had right after. They agreed the truck is under recall. When calling dealer with this information, they refused to accept