NHTSA Complaint #11689899 — 2019 RAM PROMASTER

The contact owns a 2019 Ram Promaster 1500. The contact stated that while attempting to start the vehicle or while driving at various speeds, the gear shifter became stuck, with a rattling sound coming from the transmission. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed and determined that the transmission needed to be inspected or replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the dealer had cleared the recall, but the vehicle was not repaired. The manufacturer was notified of the failure and reached out, but was unable to speak with the dealer. The approximate failure mileage was 87,000.