NHTSA Complaint #11614953 — 2024 KIA EV9

UNKNOWN OR OTHER issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11614953
Vehicle	2024 KIA EV9
Component	UNKNOWN OR OTHER
Date of Incident	September 16, 2024
Date Filed	September 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

Kia is promoting the use of Digital Keys which rely on your phone and their app. Their app has been down for almost an hour now and it renders EVERY digital key to every owner, useless. While you can unlock your car in some cases, you cannot start your car. No matter what you do, you have to wait for their services to come back online in order for the digital key to work. The digital key also serves as a smart key. Smart keys immobilize cars without the key, to prevent car theft. What’s to say this in the middle of driving, the Kia app goes down again and causes an accident because you no longer can drive your car while on the highway ? I can’t drive anywhere as much as I would like to. I’m stuck at work with no ride and I’m not sure for how long. This is unacceptable.

Related Complaints for the 2024 KIA EV9

Other UNKNOWN OR OTHER Complaints

#11710078 — January 10, 2026 — Car stopped working and wouldn’t start. I was told there is an ICCU failure. There is a back order of ICCU for this v...

#11707022 — December 25, 2025 — When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth...

#11695727 — October 27, 2025 — Description of the Problem: While driving my 2024 Kia EV9, the vehicle suddenly jerked and displayed a “Motor Control...

#11694316 — October 18, 2025 — A rear seatbelt indicator in the dashboard is broken, and it persistently indicates that (a) a passenger is in a rear...

#11662440 — May 21, 2025 — Vehicle suddenly slowed, with the same force at regenerative braking, to 30mph. Vehicle would not go any faster, cha...

Recent Complaints for the 2024 KIA EV9

#11716100 — VISIBILITY/WIPER — February 6, 2026 — Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve be...

#11714058 — STRUCTURE:BODY — January 28, 2026 — I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV...

#11713901 — SUSPENSION — January 28, 2026 — The contact owns a 2024 Kia EV9. The contact stated that while driving approximately 20 MPH, there was an abnormal sl...

#11714058 — SUSPENSION — January 28, 2026 — I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV...

#11712208 — ELECTRICAL SYSTEM — January 20, 2026 — My vehicle popped up a red vehicle warning to check the electric vehicle system. It would no longer charge, was taken...