NHTSA Complaint #11614872 — 2016 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11614872
Vehicle 2016 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

I purchased a used 2016 Kia Sorento during the used vehicle rise in pricing back in 2021. I owned a 2012 Hyundai sonata (which also required an engine replacement), but I my grandmother's car died, and I needed a better vehicle for a new job. June 16th I was driving with my daughter at around 9am and suddenly the vehicle started to shake and loss of power with the radio system beeping all dash lights flashing "engine system component" and check engine light remained on. (very similar to how my sonata died before engine replacement). I pulled over got the vehicle towed to my house due to it being a weekend and unable to reach a shop. I have a code reader, which I read the codes. Upon getting it to the dealer they said it was the Cam Shaft Phaser and new spark plugs, costing about $4800. As a single mother and one income I need a vehicle to survive (and still owing over $6,000) and pay my bills. Now here I am September 15, and I get an "engine system component" and check engine light back on. Now I have read so many similar issues on Kia blogs and nothing is being done to fix these issue and I am stuck with a vehicle that I still owe money on and overpaid because of COVID, and continues to break down. I'm disgusted with Kia as they could care less.

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