NHTSA Complaint #11614849 — 2018 HONDA PILOT POWER TRAIN

Complaint Details

ODI Number	11614849
Vehicle	2018 HONDA PILOT
Component	POWER TRAIN
Date of Incident	September 16, 2024
Date Filed	September 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

In regards to TSB 23-078 Honda states that my VIN does not meet the parameters for service even though the dealer service techs are stating this is the issue. Since it is not a recall there is nothing they can do but recommend what the service dept wants to do, which is temporarily fix the problem. Which is bring the vehicle in for a transmission service every 20000 to 30000 mile for service at a cost of $500-600 to me. Which is less than half of the recommended interval. They have been treating the transmission with an additive up until this point.

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