NHTSA Complaint #11614437 — 2018 CHRYSLER PACIFICA STEERING

Complaint Details

ODI Number	11614437
Vehicle	2018 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	January 15, 2024
Date Filed	September 13, 2024
Mileage	74,780 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 25 MPH, the steering wheel seized and was unable to be turned. The contact turned off and restarted the vehicle; however, the steering failure message was displayed, and the power steering function was not available. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 74,780.

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