NHTSA Complaint #11614413 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while his wife driving approximately 65 MPH, she observed that the "High Engine Temperature - Stop Safely" message was displayed. The contact stated that the vehicle stalled, and his wife was able to coast to the side of the highway. The contact stated that his wife was able to restart the vehicle and drive back to the residence; however, the vehicle stalled, and the driver was unable to restart the vehicle. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that there was coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 60,252.