NHTSA Complaint #11614409 — 2014 KIA OPTIMA

The contact owns a 2014 Kia Optima. The contact stated while driving 65 MPH several hours after an oil change was performed on the vehicle, the engine seized. The battery, the check engine, and the low oil pressure warning lights were illuminated. The contact was able to pull to the side of the road close to a swamp. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The dealer contacted the manufacturer, and an engineer was sent to diagnose the vehicle. The engineer determined that the repair could not be covered because Kia Campaign Number: PI1803 (Knock Sensor Detection System - ECU Logic Improvement) had not been performed on the vehicle; however, the contact had not received the Service Campaign notification in the mail. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was 127,718.