NHTSA Complaint #11614275 — 2021 HONDA CR-V

My vehicle (2021 Honda CRV EX-L, 47,000 miles) is currently out of factory warranty. However, issue with the steering rack has caused issues with sound and sticky steering. This is a known issue with this specific model. Honda diagnosed an issue with my vehicle as being power steering rack being faulty. A manufacture defect they added. This was after replacing a axle they suspected turned out it was not the issue. They will not honor a full replacement of this faulty part. At the moment after going back and worth, they are agreeing to take care of half the repair amount which we feel is unacceptable knowing that this issue is a manufacture defect. We are aware of a current investigation with the NHTSA that's looking into this matter but we wanted to reach out and ask if Honda should be liable for the cost of the repairs regardless of the warranty expired. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)