NHTSA Complaint #11614266 — 2021 RAM PROMASTER 2500

The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after placing the vehicle in reverse it failed to respond. There were no warning lights illuminated. The vehicle had been driven to the dealer where it was confirmed that the transmission had failed; however, the part to do the recall repair was not available. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 67,000. Parts distribution disconnect.