NHTSA Complaint #11614076 — 2023 CHRYSLER PACIFICA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11614076
Vehicle	2023 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	September 11, 2024
Date Filed	September 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Keys were inside car with only an infant inside and the doors were locked with no other key fob anywhere nearby. There must have been an issue with the car’s safety system to unlock the car in this situation. There was no 3 beeps that would unlock the car. Car was parked in Walmart parking lot in the heat. Remote start was on, key fob was in drivers seat. The last door to close was the drivers side rear sliding door. Wife called me from a shopper’s phone since hers was also locked in the car. I frantically drove with the other key fob a few miles to where they were to unlock. It was a traumatic experience for her and our son who was stuck inside the car. Thankfully I got there in time to unlock with the other key fob and everyone is okay.

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