NHTSA Complaint #11714929 — 2023 CHRYSLER PACIFICA

I scheduled an appointment with United Chrysler Jeep Dodge (111 85th St Brooklyn, NY 11220) for 2/2/26 and was told at scheduling the recall 06C/NHTSA 25V-302 and an oil change could be completed same day. This dealership charges a $150 per day storage fee for any vehicle that stays at the dealership and I wanted to avoid this fee and pick up the vehicle on the same day the service was completed. On arrival to the dealership, I was informed the part was not in stock and would need to be ordered. The part would be unavailable until 2/4 or 2/5. I asked why the part was not ordered on scheduling and I was told this was against policy. I asked to schedule the next appointment and I was told I could not until the part arrived. The manager then said all this information was in the letter I received and it is not the schedulers job to tell the customer if the repair can be completed upon scheduling. I left the car there to have the oil change. I was then called by the manager and told they will not touch the car and we can find another dealership. I confirmed they are refusing to do the recall repair as issued by FCA US and they confirmed yes. The next closest dealership is in the next state.