NHTSA Complaint #11613948 — 2017 AUDI A4

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11613948
Vehicle	2017 AUDI A4
Component	UNKNOWN OR OTHER
Date of Incident	September 8, 2024
Date Filed	September 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Randomly, sometimes multiple times in a 30-60 minute time window while driving, the media center turns itself off and reboots. While driving with the navigation system or other key functionality of this system (phone connectivity, radio, etc) the driver suddenly has lost the current connection that was in use. As for the navigation or phone connection, this disconnection could result in a sudden dangerous situation. The manufacturer knows of this “bug” and has a software fix, but charges any customer whose vehicle is not still under warranty to diagnose and fix it.

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