NHTSA Complaint #11613820 — 2016 BMW X3

I got an engine light and found a recall for BMW's online so I made the service call. Once there at Fields Winter Park, I was asked to sign a service agreement where i would pay $219.95 for the diagnostic if the issue didn't fall into a recall. Well, I saw the recall in my computer, in the National Highway Traffic Safety Administration, for a coolant thermostast, and also one for the engine Coolant Pump, so I knew it should be covered, so I signed. Later they said that the issue was the thermostat, and that since they couldn't find a recall on the BMW USA website, I would be responsible for payment. I did bring my laptop and phone and showed them both recalls. They say they do not go by any other website than theirs, which conveniently does not reflect any recall on my vehicle. When I said that I was looking at the information in an official website, they said said that technically, I set the appointment because of an engine light, not a recall. I politely mentioned that technicalities on this case come down to wording from a consumer that trusts the dealership of a brand but should not be used against such consumer in any tricky and deceiving way. I called for an engine light and saw two recalls for BMW of my year. On official sites. I was overwhelmed while talking to both a service manager and the general manager, in the presence of also the service representative. They said to me that the engine light would NOT be triggered by a coolant pump issue (which is not true). And they said that even when Safety Recall Report 24V-608 is in the NHTSA website, it is not active on their side and therefore they do not need to do anything about it, until I receive a letter to come to have it looked at. So they denied any action until i received a letter and even then, they said I would not be welcome to do business there. So basically they did not take any action on the recall! And then they gave me my car back with a large scratch in the front bumper and fender!