NHTSA Complaint #11613646 — 2021 MERCEDES-BENZ SPRINTER 2500

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11613646
Vehicle	2021 MERCEDES-BENZ SPRINTER 2500
Component	STRUCTURE:BODY
Date of Incident	September 9, 2024
Date Filed	September 9, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

The side door will not open. Either the cable part of the mechanism gets stretched or the rubber tensioners need adjustment or the plastic cable hub becomes detached to the point where neither the interior passengers or someone outside can let the passengers out. Videos discussing this issue have over 29,000 views and there are numerous posts on forums looking for answers. Regardless of cause, when passengers can not get out, it is a safety issue.

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