NHTSA Complaint #11613568 — 2015 KIA OPTIMA

On or about 13 May 2024 my family and I traveling. During the travel the vehicle displayed “Hybrid System Stop and Do Not Drive”. We took it in to Kia during the time that they had the vehicle, they informed us that it needed an ECU update (recall). When services were finished, we picked up the vehicle and was made to pay for services that were part of the recall. When we left the dealership, the lights on the dashboard appeared 1. Engine, 2. HEV. We called the dealership back and informed them what happened. They told us to take the vehicle back to them. After checking it, they informed us that due to the update that was done to the vehicle it triggered faults in the battery. They informed us we would have to replace the Hybrid Battery that would cost us about $13,000. We stated to them our vehicle wasn’t having battery issues when we initially turned the vehicle in for service. They refused to assist and stated it wasn’t there responsibility even though it was given to us with these faults. We left the dealership and after driving for a few minutes, the warning sign came on and the car began to smell like smoke. I contacted KIA Corporate and informed them that the vehicle displayed a message on the dashboard and smoke. The gentleman I spoke to informed me not to drive the vehicle and park it away from other vehicles and to get the vehicle to KIA to check services. We took it to a different KIA for services. They informed us that the hybrid battery needed to be replaced and the cost. I explained to them the recall issue and that the vehicle was given to us with the issues that started to occur after the update. They said it wasn’t their responsibility and that they weren’t going to fix the damages or issues that were caused by another dealership. I called KIA Corporate and informed them of the situation and how the dealership refused to make repairs although they knew the hybrid battery issues were triggered from the recall updates/repairs.