NHTSA Complaint #11613395 — 2021 HYUNDAI PALISADE

In June of 2024, my Hyundai Palisade started shuddering every time I shifted from 20mph to 30mph. Twice the car shuddered and stopped at intersections and had to be shut off and restarted. I then received an engine light on my dashboard. I dropped off at Safford Hyundai in June and after evaluation by mechanic was told several components should be changed. 1)Replace three ignition coils 2)Replace three injector gaskets 3)Replace all 6 spark plugs 4)Perform Fuel Injector cleaning service. Total cost was $2,875.95. I was told the repair would take 1 day but received the car after 5 days and that too after many calls and emails. On the day we received the car, we had to drive long distance for our summer vacation. Within a few miles of our summer vacation, the car started shuddering again. This problem was supposed to be solved by the repairs that had just been done. I immediately informed Safford Hyundai. When we got back from vacation, I took the car to a nearby well know mechanic and he immediately said that was a transmission issue and should have been covered by Hyundai warranty. I went back to Safford Hyundai dealership and that is when they said indeed it was a transmission issue and was covered by warranty. This was on 8/7. Unfortunately because of the huge backlog of Hyundai transmission issues, I was told I wouldn’t receive my new transmission for 1 to 2 months. I contacted Hyundai corporate and pushed to get my car back. I was told they would expedite my transmission and was told to pick up the car on 8/30. I went to pick up the car and immediately noticed that the steering wheel sounded like it was being sandpapered every time I turned. My car steering wheel turned smoothly prior to the whole transmission change. I literally made a circle around the service center and turned my car in back for repair. I was told to leave my car at the Hyundai dealership and they would get back to me. My car is still in repair. Email several times.