NHTSA Complaint #11613366 — 2020 CHRYSLER PACIFICA PLUG-IN HYBRID UNKNOWN OR OTHER

Complaint Details

ODI Number	11613366
Vehicle	2020 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	UNKNOWN OR OTHER
Date of Incident	August 28, 2024
Date Filed	September 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Pacifica hybrid turned on but would not shift out of park or turn off. The radio was playing, air was blowing (though not cold), power doors were not functioning. The car was towed to a Chrysler service center while still running. They turned the car off and when they looked at it several days later there were no errors codes and the car was turning on/off and able to shift out of park and drive. They returned the car to me without any explanation for why this happened. The car was purchased 13 months ago and this is the second time this has happened. The car did the same thing in January 2024. The car ran for hours without being able to shift out of park or turn off. The car died by the time it was towed to the Chrysler service center. The service center recommended replacing the auxiliary battery at that time, which we did (Jan 2024). They said there were no mechanical error codes showing.

Related Complaints for the 2020 CHRYSLER PACIFICA PLUG-IN HYBRID

Other UNKNOWN OR OTHER Complaints

#11602417 — July 15, 2024 — We were driving and the vehicle displayed "Pull Over, Vehicle will Shut off Soon" along with a check engine light. F...

#11540971 — August 27, 2023 — Twice now the A/C has quit, and a short time later the Hybrid battery severely overheats and the van shuts down. This...

#11505563 — February 4, 2023 — The current recall, NHTSA 23V-010, on my vehicle can not be resolved. The manufacturer customer service stated that r...

#11488133 — October 6, 2022 — The car alerted me that it would shut off while driving down the highway at 65 mph. It had 65 mile range on gas. Gas ...

#11443836 — December 14, 2021 — I was travelling on I-95. My 2020 Chrysler Pacifica Hybrid completely shut down while driving at 65-70 mph. A Service...

Recent Complaints for the 2020 CHRYSLER PACIFICA PLUG-IN HYBRID

#11662828 — ELECTRICAL SYSTEM — May 23, 2025 — The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH ...

#11662828 — ENGINE — May 23, 2025 — The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH ...

#11650449 — POWER TRAIN — March 25, 2025 — We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" a...

#11642639 — SEATS — February 13, 2025 — We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we d...

#11638995 — POWER TRAIN — January 28, 2025 — I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut t...