NHTSA Complaint #11613195 — 2023 ACURA RDX ELECTRICAL SYSTEM

Complaint Details

ODI Number	11613195
Vehicle	2023 ACURA RDX
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2024
Date Filed	September 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

The infotainment system on this vehicle keeps failing when using Apple Carplay. The problem consistently happens when driving. The problem consists of the apple carplay going black screen and disconnecting entirely and then taking long to reconnect. This is a safety issue if you’re using the gps navigation from iOS while driving. The problem has been reported to the Acura Service dealer multiple times and they were able to reproduce it as well. They have said there is an interruption caused by satellite communications interfering with carplay while driving. They said currently no fix for this issue.

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