NHTSA Complaint #11557922 — 2023 ACURA RDX

Infotainment system fails while using Android auto after receiving or making a phone call, which results in navigation via Google Maps unable to provide directions. The only manner in which I found temporarily resolves the issue, is restarting the infotainment system, which requires the vehicle to be stopped turned off and the driver’s door opened. This poses a grave safety risk while operating the vehicle, especially in heavy traffic conditions especially in inclement weather conditions, which I have unfortunately experienced on multiple occasions. on my second visit to the dealership i was advised by the service advisor at the dealership, that Honda is ‘aware of an uptick in reports with Android Auto and new phone models, and there is no fix identified, and any fix will most likely be with a software update.’ I as also advised that as an alternate method of restoring the connection between the phone and the car is to turn off the wi-fi and Bluetooth connections on the phone, then turn it back on, and once its turned back on, use the infotainment system to reconnect the phone. This advice is reckless at best as it requires me to move my attention from operating the vehicle to resolve this issue.