NHTSA Complaint #11613159 — 2022 SUBARU FORESTER

After two years, we had a rock hit our windshield and crack it. The car is not safe to drive and it is our only vehicle. We have learned that Subaru has used subpar glass on their windshields and they just had a class action lawsuit regarding that. Today, we were told that they have a National Backorder situation with our windshield OEM parts. Subaru is INSISTING that we only replace our windshield with OEM parts with a re-cllibration to follow for eyesight, etc. Our Insurance company has approved OEM parts, the calibration and the Repair company was ready to go today. After calling around all day with the help of multiple Subaru Dealerships, we found that we cannot get these parts for a long time (no actual date provided) and that many customers have been waiting for over a year (the vehicle is two years old). Subaru's corporate customer "advocacy" area would not assist us and treated us horribly. Subaru is threatening to not honor our warranties if we use OEM equivalent parts. There are laws against practices like this including The Magnuson-Moss Warranty Act. We need to get our car fixed immediately as we have no other mode of transportation right now. There is no reason for this situation as safety should be the number one priority! It seems that the entire Country is affected by this and Subaru just continues to not resolve the situation. In addition, a couple of Subaru employees mentioned that Subaru has totally stopped glass production for these vehicles. If that is the actual case, they have to announce a massive recall and provide new vehicles or settlement funds to the many who are affected by this situation. Nobody should be told to drive on the road with cracks or chips in their windshield. Nobody should be told that they are on their own. Nobody should be put in impossible situations like these ones. Shame on Subaru - hold them responsible and accountable!!!