NHTSA Complaint #11613072 — 2018 FORD EXPLORER
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11613072 |
| Vehicle | 2018 FORD EXPLORER |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IN |
Consumer Description
I purchased this vehicle Nov. 2021 with 46,000 miles and still having warranty on it. After driving less than 3000 miles began to see large/heavy amounts of blue smoke coming from the exhaust when starting the vehicle along with random loud noise at certain times when starting. Checked the oil and it was almost 2 quarts low and oil life said only 33% left. Complained that I thought it was burning oil at the dealership and their fix was to give me a free oil change and a new air filter saying there was no problem. I continued to have these same issues over the next 2 years with no documentation by the dealership of my complaints and no solution to the continued problems. At 1 point it was over 3 qrt. low on oil with none on the ground. Then on 3- 31-24 while headed for vacation and over 3 hrs from home driving 70+ MPH lost all power to the vehicle and thankfully close to an exit on highway. Had expense of a rental to continue on vacation. Had to reach out to a friend to tow the vehicle back 3+ hrs to home. Had an independent mechanic diagnose the car finding out it was a catastrophic misfire and loss of compression in 2 cylinders. Complained to dealership who then did their own diagnostics getting same answer. The vehicle by this time out of warranty and dealership doesn't want to help with paying for a new motor. Made 2 complaints to Ford directly with zero help. All of this should've been documented at the time of complaints so when the misfire actually occurred I might've gotten some help. I can't afford a new motor so had to borrow a car from a neighbor while figuring out what to do. The dealership solution was to trade me out of it into a newer vehicle which I'm not fond of and have a significantly higher payment which I didn't want either do to having now negative equity in the trade. Now finding out there is a recall on the same issue but for different year. I would hope that they would recall all Ecoboost and there would be some compensation
Related Complaints for the 2018 FORD EXPLORER
Other ENGINE Complaints
#11713747
The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was idling at a traffic stop, the ve...
#11706887
- I have experienced a sudden loss of engine power and speed on 5 occasions. Very scary and dangerous to completely ...
#11706512
Leaking water pump that if isn’t repaired will cause catastrophic engine failure. Very expensive repair, $2800 becaus...
#11705214
I was driving on a freeway when the engine stopped without warning. The timing chain apparently; slipped and the pist...
#11701379
In November 2023, our SUV started to over heat and engine shut off. We noticed the coolant reservoir was bone dry. We...
Recent Complaints for the 2018 FORD EXPLORER
#11719757
ELECTRICAL SYSTEM
Entertainment system control. Power draws down and kills battery. Display locks into reverse camera, and I can't a...
#11718838
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engin...
#11718763
STRUCTURE
See attached document for complaint. I am in receipt of your multiple Important Safety Recall notices/letter and am ...
#11718842
STRUCTURE
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTU...