NHTSA Complaint #11612671 — 2019 KIA SORENTO ENGINE

Complaint Details

ODI Number	11612671
Vehicle	2019 KIA SORENTO
Component	ENGINE
Date of Incident	April 9, 2024
Date Filed	September 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I was driving home from work and the engine just shut off and seized while I was going down the road, coasted into an empty lot while there was traffic coming behind be and towards me on the opposite side of road and called dealership, no warning lights until everything shut down in that moment, towed to Kia dealership where mechanic diagnosed it as seized. No explanation for why without tear down of motor that would be at my expense, warranty deemed voided because of a gap in oil change. Oil change was up to date and car had oil in it.

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