NHTSA Complaint #11612650 — 2019 RAM 1500

The contact owns a 2019 Ram 1500. The contact stated while decelerating to come to a stop or to make a turn, the transmission shifted out of gear unexpectedly. The contact stated that the failure also occurred while at a complete stop. A message advising to shift to park(P) and to shift back into gear was displayed on the infotainment system screen display. Additionally, the gear shift indicator light was flickering. The vehicle was taken to the dealer, where it was diagnosed that an unknown transmission sensor had failed. The dealer replaced the transmission; however, the failure recurred. The vehicle was taken back to the dealer, where unknown repairs were performed; however, the failure persisted. The vehicle was taken to a second dealer, Central Florida Chrysler Dodge Jeep Ram (8675 Commodity Cir, Orlando, FL 32819), where the transmission, the gear shift cluster, the fuel vaporizer, and the catalytic converter were replaced. Additionally, an unknown software update was performed; however, the failure persisted. The dealer informed the contact that the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure several times and referred the contact to the dealer for assistance. The failure mileage was approximately 36,000.