NHTSA Complaint #11612497 — 2018 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11612497
Vehicle	2018 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	June 1, 2024
Date Filed	September 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I am the original owner of my 2018 Ford Explorer. I brought it to my dealership for issues and one was, I have been experiencing a loud intermittent obnoxious noise while driving over 55 mph. Sounds like it is coming from the top of my windshield to the roof, before the sunroof. Nothing is loose, up in this area at all. The BOTTOM RUBBER TRIM, all across the bottom of my windshield has come away from the windshield showing deformation in its entirely of large GAPS. The technician confirmed this is where the noise is coming from and is a HAZZARD and needs to be replaced for $500.00. I have extended warranty; however, it does not cover this, BUT FORD SHOULD, IT IS DEFECTIVE !!

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