NHTSA Complaint #11612285 — 2018 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11612285
Vehicle 2018 CHRYSLER PACIFICA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

2018 Pacifica with multiple similar issues. August 2018 - Recall - Reprogram Powertrain Control module May 1019 - Recall fixes (Power steering and ball joint). July 2021 - start/stop light came on - took to dealership and they replaced the battery for that system. Feb 2022 - Recall customer satisfaction notification 1 Y65 July 2022 - ISSUES begin - Cylinder misfire - and car would not start and was smoking. Van was towed to dealership. The dealership had the van for 2 months and had a difficult time really diagnosing the issue. They ended up replacing the right Cylinder head - which is a major part of the engine. Just being over the 60,000 mile mark, we had to fight with Chrysler to honor the warranty on this very expensive fix. Spark plugs were also changed at that time. August 2024 - check engine light is back on, as well as the automatic start/stop button. We took to Auto zone and the diagnosis was Cylinder 6 misfire. All along we have felt there should have been a recall on this van. Is it an electrical issue that is failing? Searching online there are a lot of these complaints about Cylinder misfiring issues with this year/model. It also looks like there may have been a class action lawsuit as well. A 4 year old van should not need a major engine repair. Now here we are 2 years later with a 6 year old van and having a similar issue. We are worried it is going to be another costly fix. We have had nothing but issues with this van and it is unacceptable, especially regarding a brand new car. We have all our receipts indicating appropriate and timely oil changes and transmission flushes, etc from the dealer.

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