NHTSA Complaint #11611781 — 2017 HONDA CR-V

History: Vehicle brakes failed suddenly while in motion. Brake System problem was flashing on the dashboard followed by various electronic system failure messages. The problem first occurred on Nov 3, 2023 and was reported to NHTSA with issue # 11553355. The issue was also reported to American Honda (Case # XXX). Vehicle logged an error code. Honda dealership could not diagnose the cause of the issue and hence they could not provide any fix. I was advised to bring the vehicle back if the problem occurs again since the problem appears intermittent. Recent update: The problem occurred again twice in July 2024 under the same circumstances as mentioned above from Nov 2024. The vehicle is now with dealership for inspection. No root cause has been identified yet at the time of reporting the issue but it is being suspected that a fault might be with Electric Brake Booster component. What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes. How was your safety or the safety of others put at risk? Very risky as I lost an ability by approx. 90% to stop the vehicle. Fortunately, no vehicle was in front of me, I was not approaching pedestrian crossing, or traffic signal. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes - American Honda and Hoffman Honda dealership in Canton, CT. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)