NHTSA Complaint #11611161 — 2023 VOLKSWAGEN ID.4

Our VW ID.4 was leased in December 2023. The vehicle unexpectedly went into "turtle"mode or limp mode, which according to VW happens when the battery is very low. Notably, we had 80% of battery charge at the time (which is the optimum charge). Unexpectedly, the yellow turtle display came on and, worse, the vehicle lost power while driving. The speed was greatly reduced, the power was also greatly reduced. The car went from regenerative breaking to loss of regenerative breaking, while the center drive display still showed "B" for regenerative breaking. It was also almost not possible to drive up a small hill. The vehicle displayed 2 error messages (we have photos, also of the 80% battery charge, which we attach): 1. "Vehicle performance is limited. See owner's manual." 2. "Electrical system not working correctly. Safely stop the vehicle." Comment: In our opinion, the vehicle is not safe to drive. The unexpected reduction in speed and loss of power, paired with the loss of regenerative breaking, creates very dangerous conditions. It may not be possible to "Safely stop the vehicle". In addition, we have also lost the center display and dashboard display twice now, which we believe is mentioned in NHTSA Recall Number24V344. VW sent us a letter in July informing us that our vehicle is subject to this recall. Yes, we have experienced the issue, twice. It is even more scary, if this happens when the vehicle loses power unexpectedly on an 80% charge. It is unacceptable that VW states in its recall letter "A recall repair is not available yet". VW is exposing drivers and passengers to significant risk. We are concerned that this vehicle is not safe to drive. We have brought it to the dealer on Monday 8-26-2024 and are awaiting diagnostics and repair.