NHTSA Complaint #11611134 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11611134
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	August 26, 2024
Date Filed	August 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

On August 26, 2024, my Kia Sorento failed to start. While driving it, the vehicle started to make a noise so we pulled off the road and shut it off. When we tried to restart it, it made only clicking noises but would not start. There were no warning lights indicating any issues; no oil light, no check engine light, nothing. It ran fine the day before, the last oil change was May 1st and the vehicle was running fine. When the vehicle arrived at my house we checked the oil, and there was barely any oil in the car - we put oil in it and tried to restart it, but it failed to start - only clicking noises. I recently put a brand new battery in it. If the indicator warning light would have been working as it should have been, I would have known the oil was low. I saw no leakage anywhere that would have indicated a problem - now I have no running vehicle. The Kia is our only means of transportation for me and my family. After much research, I have found other Kia Sorento owners with the same engine and indicator light issues. I am seeking resolution to this problem as soon as possible. I am the original owner of this vehicle and I've never had any issues until now. Please provide assistance as soon as possible.

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