NHTSA Complaint #11611085 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated while shifting from park(P) to drive(D), the vehicle failed to respond. The contact stated that the vehicle responded as needed after the second attempt. The power train warning light was illuminated. The contact stated that the failure recurred while shifting to drive(D) and to reverse(R) in a drive-thru. The contact stated that the vehicle was undrivable. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,500.