NHTSA Complaint #11610861 — 2019 FOREST RIVER ROCKWOOD

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11610861
Vehicle 2019 FOREST RIVER ROCKWOOD
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VT

Consumer Description

Dexter axels can not be aligned, resulting in excessive tire wear and blowouts. I purchased a 2019 Rockwood travel trailer used on [XXX]. Tires looked nearly new. On [XXX] I replaced tires in Kanab, UT. On 8/31/2021 I had the alignment checked at Superior Spring in Cheshire, MA. The axels were severely out of alignment but due to the Dexter design they could not be aligned. I called the trailer manufacturer and was referred to Dexter. Although I was 2 years into the 10 year warranty, Dexter told me the warranty only covered the original purchaser. Since that time, I have replaced tires two more times on 5/3/2022 and 4/10/2023. The tires are now showing uneven wear and will need to be replaced soon. I BELIEVE THE INABILITY TO ALIGN THE AXELS IS A SERIOUS DESIGN FLAW AND A SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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