NHTSA Complaint #11610815 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering assists warning light illuminated. In addition, the contact stated that the power steering had seized, and the vehicle was inoperable. The vehicle was towed to the dealer where it was diagnosed with a failed power steering module. The contact stated that the dealer performed a power steering factory reset; however, the failure reoccurred. The contact stated that several unknown warning lights were illuminated. The vehicle was driven to the residence. The vehicle was parked and turned off. The contact stated that when the vehicle was restarted, the power steering had seized. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.