NHTSA Complaint #11610473 — 2018 FORD FUSION

Summary: I purchased a 2018 Ford Fusion from Reliable Chevrolet on [XXX]. After driving the vehicle a little less than 15,174 miles the check engine light came on. The Ford dealership concluded there was a coolant leak into cylinder 2 and suggested a long block replacement. After further investigation it appears this vehicle falls under NHTSA CSP 21N12, 19B37 and TSB 22-2229. The Ford dealership and Ford Motor company refused to assist in providing financial assistance for the needed repairs. We were also not notified by Ford, Reliable Chevrolet, or the extended warranty company (purchased through Reliable Chevrolet (MPP Co)) that this vehicle is subject to multiple NHTSA CSPs or TSBs before the purchase (possible violation of Section 17.46 of TBCC and Section 17.41 of DTPA). Ford Motor Company Customer Ticket - [XXX] Auto Nation Ford (Frisco, TX) Invoice Date July 24, 2024 It is my opinion one or more of the parties mentioned above should be held accountable for the needed repairs as this is a documented defect that should have been disclosed before purchase or at the minimum before out extended warranty expired in March of 2024. Please let me know what other information is needed to help complete this complaint. Best Regards, [XXX] Frisco, Texas [XXX] email - [XXX] mobile - [XXX] Supplement Details: Culpable Parties Manufacture Ford Motor Company 1 American Road, Dearborn, MI 48126 PO Box 6248 Dearborn, MI 48126 Called and opened a case on 08/24/2024 Case [XXX] Seller Reliable Chevrolet 800 North Central Expressway Richardson, Texas 75080 Extended Warranty Company (provided by dealer) MPP Co., Inc P.O. Box 634, Shawnee Mission, KS 66201 Vehicle Information 2018 Ford Fusion VIN- [XXX] Manufacturer: FORD MOTOR COMPANY, MEXICO Series: SE FWDTrim: Gross Vehicle Weight Rating: Class 1: 6,000 lb or less (2,722 kg or less)Drive Type: FWD/Front-Wheel Drive Cylinders: 4Primary Fuel Type: Gasol INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)