NHTSA Complaint #11610172 — 2013 FORD TAURUS

The contact called on behalf of his daughter who owns a 2013 Ford Taurus. The contact stated that while his daughter was driving at an undisclosed speed, the power steering assist warning light illuminated. The contact stated that the power steering was inoperable, and the vehicle was difficult to steer. Additionally, the contact stated that the steering wheel was extremely firm. The failure occurred while the contact's daughter was driving on the highway. The vehicle was driven over to the shoulder of the roadway. The vehicle was then driven to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 109,134.