NHTSA Complaint #11609769 — 2017 BMW X5

The contact owns a 2017 BMW X5. The contact stated while driving the vehicle, the vehicle suddenly decelerated and failed to exceed 35 MPH. During the failure, a message that the engine had overheated was displayed. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.