NHTSA Complaint #11609497 — 2017 HONDA CR-V

All of the alerts for the ADAS system would all come on alerting everything had failed. This had three times now over a course of a year. Once driving two while starting or parked. After two reboots of the system and a little drive the alerts go away. Also the stereo display had gone black because it lost connection. A reboot fixes that too. That’s been happening longer. Asked the dealer to check for firmware updates. They said there are five for her car after they checked it. We had it on for an oil change. They told us first it would cost 100, then they changed to almost 500 because it was 5 updates. This could be a real safety concern since you will never know if something has failed or not. If it’s their software engineers making the mistakes with coding, why do we have to pay for them updating it so it’s correct. I have no problem doing this myself, most car companies allow this, Honda will not with our 2017 even though there is a setting to do it. I just have no way of getting the files. Please help.