NHTSA Complaint #11609389 — 2016 HONDA HR-V

I purchases my 2016 Honda HRV in 2019, used from . On [XXX] driving home my cars lights started lighting up like a Xmas tress and it sounded like something was wrong with my transmission. After bringing it to a local mechanic in Hopkins, they stated it was a CVT transmission issue and it would need to go to a Honda dealership, so we brought it to Luther Hopkins Honda. During this time my husband and I did some research on the transmission for the 2016-2020 Honda HRV's, and apparently starting in June of 2021, a bulletin and recall was sent out specifically pertaining to this issue of early deterioration of the CVT drive belt, they extended the warranty to 7 years/150k, whichever comes first. There was a software update that should have been done, and also if the belt did fail they would fix the issue. I NEVER received any of these bulletins or recall notices in the mail. My car IS registered. When I previously owned a Ford I got recall notices all the time. Luther Hopkins Honda (Andres Decaroli) on 8/13 said YES the transmission problem with my car is due to the CVT recall/issue, but because my car was 1 year out of the extended warranty Honda may not fix the transmission. Which out of pocket would cost me $8600! The next day Wednesday [XXX], a service director named Caroline texted me stating they sent the request to Honda, and hope to hear something Wed night or Thurs, and they will "fight the good fight for you". I never did hear anything on Wed or Thurs, and on Friday I texted her and tried to call her to get any info, and each time it went to her VM. I also tried to get in contact with Andres as well with no luck, Friday night I left a message prior to them closing with a manager named Michelle. NO one called me back. On Saturday 8/17 I called AGAIN demanded someone call me back to give me some form of update. Finally a manager named Justin called me, and stated that Caroline was out on Friday (no one told us this). I want Honda to honor the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I