NHTSA Complaint #11609195 — 2021 DODGE DURANGO

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11609195
Vehicle	2021 DODGE DURANGO
Component	SERVICE BRAKES
Date of Incident	August 17, 2024
Date Filed	August 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

When driving the vehicle and pressing the brakes to stop, the brake pedal goes all the way to the floor. It takes several attempts of releasing and pressing the pedal before the brakes start to work again. The vehicle was taken to the Dodge dealer service, where they installed a computer to diagnose the issue. During their test drive, the same problem occurred, with the brakes not working. However, nothing registered on the computer. They bled the brakes, replaced the rear rotors, and returned the vehicle. Unfortunately, the same issue happened again. The vehicle was then taken to a private shop, where they changed the front brakes, bled the lines, and returned the vehicle. But the problem persisted, with the pedal still going straight to the floor. This issue has occured several times since purchasing the vehicle.

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