NHTSA Complaint #11608622 — 2017 HONDA PILOT

Our 2017 Honda Pilot (VIN# [XXX] ) was affected by Honda's recall to correct the vehicle stalling out at a stop, and having difficulty re-starting the engine. We had the recommended action performed at our dealer to update the engine software, which appeared to adjust the idle upwards. Since then, our vehicle has stalled less than before, but continues to have the same problem. In July 2024, our Honda Pilot stalled at a stop sign near Paris, KY and would not re-start for about 1 minute - we had traffic behind us which was upset that we couldn't quickly re-start the vehicle. I informed the service rep at Gary Smith Honda that we had a recurrence of the problem and was told that if the vehicle was failing intermittently that the dealer could not troubleshoot the problem until the vehicle failed at a regular interval. Today, [XXX], the vehicle stalled again at a red light in Fort Walton Beach, Florida and would not re-start for 90-120 seconds in heavy traffic, causing a safety issue. Eventually, the vehicle re-started. Honda's recommended fix for this problem has had some positive impact, but has not fully corrected the problem. My family is at risk as long as this problem reoccurs and we need a permanent solution, not the existing temporary, partial solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)