NHTSA Complaint #11607796 — 2016 FORD EXPLORER

The torque converter failed in my explorer while driving, making it act like it was in neutral. Luckily I was on a small road with little traffic, and able to pull over to a side street before my car was complete undrivable. If this happened on the highway or while turning, it probably would have cause a major issue or accident. NO warning lights on my dash and NO problem codes reported on OBD scanner tool. Ford has put out their own CSP for this issue a while ago and when I asked about it they told me it was expired. How can something they know is an issue expire? Dealership repair confirmed it was the torque converter and has to rebuild the transmission. I even found a service bulletin ford release about this problem, so they know about it.