NHTSA Complaint #11607794 — 2018 HONDA ODYSSEY

This complaint is related to the recall issued for the fuel pump repairs. The car hesitates when starting from a stop. The hesitation is alarming enough during left turns to avoid on-coming traffic. The dealer and Ameican Honda has been made aware of this. However, the local dealer is refusing to prioritize the repair. The local dealer (Economy Honda of Chattanooga) states that they will prioritize the repairs only when the car comes to complete stop. With this kind of policy of the local dealer, I do not know when the repairs will be done. The car is used to transport four children and the family. Please help getting the repairs done as soon as possible. The safety of children and the family is at stake. This occurs all the time when the car is used. This car had two issues: 1) Fuel pump recall 2) Fuel injector warrantee repairs. Attached is a letter to the dealer about both problems. The dealer has addressed the fuel injector warrantee repair issue. However, they are totally refusing to prioitize the fuel pump repairs unless the car comes to complete stop. The dealer has been made aware of the issue in a letter dated June 20, 2024 written by my father Also, a case has been registered with American Honda in this matter. American Honda is refusing to do anything until the dealer prioritizes the reapairs. Neither American Honda or the dealer are priritizing the repairs and expects us to drive the car under current unsafe condition. Please help.